Buyer Support
Returns & Refunds
A 14-day buyer protection window on every listing, plus how return freight, refunds and seller-specific warranties work on the marketplace.
14-day buyer protection, on every listing
Every purchase on the marketplace — dealer, refurbisher or private seller — is covered by the same baseline: you have 14 days from delivery to report a problem and request a return or refund. This is a floor, not a ceiling: a dealer's own refurbished-equipment warranty, where offered, applies on top of this window and does not shorten it.
How to request a return
Contact the seller directly through the listing within 14 days of delivery, and copy sales@gymequipmentmarketplace.com (or call (800) 555-0123) with your order details, a description of the issue and photos of the equipment. We track every request against the delivery date on the freight receipt, so keep that receipt until the window closes.
Who pays return freight
For a no-fault return — you simply changed your mind or ordered the wrong equipment — you cover return freight, quoted the same way as the original delivery. If the equipment arrives damaged, doesn't match its listing description, or is otherwise defective, return freight is free: the seller or marketplace arranges and pays for it.
Refunds
Once the returned equipment is received back and inspected against the condition it shipped in, we issue a full refund to your original payment method within 5 business days. Partial refunds only apply where you and the seller have separately agreed to a partial return, such as keeping accessories that shipped with the machine.
Damaged in transit
Note any visible damage on the delivery receipt before signing, photograph it immediately, and contact the seller and support the same day. Freight carriers have strict claim windows, and a clean signature makes a damage claim very hard to win later — this is separate from, and faster than, the 14-day return window above.
Additional seller warranties
Dealers and refurbishers frequently back their equipment with a longer parts or labor warranty beyond the 14-day window — check the listing for specifics. Those warranties are additional coverage on top of the marketplace baseline, not a replacement for it.
What isn't covered
Normal cosmetic wear consistent with the listing's stated condition isn't a defect. Equipment that's been modified, reassembled incorrectly or used outside its rated capacity after delivery falls outside both the 14-day window and any seller warranty.
Disputes
If you and a seller can't reach a resolution inside the return window, contact our support team with your listing details and correspondence and we will step in to mediate.
Returns & Refunds FAQs
- What is the marketplace's return window?
- 14 days from the date of delivery to report an issue and request a return or refund — this applies to every listing on the marketplace, regardless of seller type.
- Who pays for return shipping?
- You cover return freight for a no-fault return (changed your mind, ordered the wrong item). If the equipment arrived damaged, defective or materially different from its listing, return freight is free — the seller or marketplace arranges and pays for it.
- How do I actually start a return?
- Contact the seller through the listing within 14 days of delivery and copy sales@gymequipmentmarketplace.com with your order details, a description of the issue and photos. Keep your freight delivery receipt — it's what we check the 14-day window against.
- How and when will I get my money back?
- To your original payment method, within 5 business days of the returned equipment being received back and inspected.
- Does a dealer's refurbished warranty replace this policy?
- No — a dealer or refurbisher's own warranty is additional coverage layered on top of the 14-day marketplace baseline, not a substitute for it.
- What if my equipment arrives damaged?
- Note the damage on the delivery receipt before signing, photograph it immediately, and contact the seller and support the same day — freight carriers enforce strict claim windows, and this is handled faster than a standard return.